Terms of Use

Acceptance of Terms: Welcome to the Prime Rate Hub website (the “Site”). By accessing or using our Site and services, you agree to comply with these Terms of Use (“Terms”). These Terms constitute a legally binding agreement between you (“the user” or “you”) and Prime Rate Hub (“the Company,” “we,” or “us”). If you do not agree with any part of these Terms, you must refrain from using our website or services. We also advise you to read our Privacy Policy (above) to understand how we handle personal data. Your use of our Site is also subject to the Privacy Policy, which is incorporated by reference into these Terms.

Scope of Services

Prime Rate Hub is a UAE-based mortgage brokerage platform. We provide services that allow users to obtain information on mortgage products and interest rates, compare mortgage offers from various lenders, and facilitate the submission of mortgage applications to banks or financial institutions. We act as an intermediary between users and lenders by forwarding your application or information to prospective lenders and helping you through the mortgage process. We do not act as a bank or a direct lender; all final lending decisions are made by the third-party financial institutions and are subject to their terms and approval criteria.

Our services and the content on the Site are provided for personal, non-commercial use. You agree to use Prime Rate Hub solely for the purpose of researching mortgage options or obtaining brokerage services for yourself (or for another person for whom you are legally authorized to act). Any unauthorized commercial use of the Site or resale of services or content is strictly prohibited.

Eligibility and User Account

Legal Age: By using our Site or services, you represent that you are at least 18 years old (or the age of legal majority in your jurisdiction) and capable of entering into binding contracts. Our services are not intended for use by minors. If you do not meet these eligibility requirements, you must not use the Site.
Account Registration: Certain features of our platform may require you to create a user account. When you register an account, you must provide truthful, accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your account login credentials and restricting access to your account. All activities that occur under your account are your responsibility. If you suspect any unauthorized use of your account or any security breach, you agree to notify us immediately at info@primeratehub.com.
Account Usage: You must not share your account with others or use another person’s account without permission. We reserve the right to suspend or terminate your account if any information provided during registration is false, misleading, or violates our Terms, or if your account is used in violation of these Terms.

User Obligations and Prohibited Activities

By accessing Prime Rate Hub, you agree to use the Site and services lawfully and responsibly. You expressly agree NOT to:

Violate any applicable laws or regulations while using our Site or services. This includes but is not limited to financial services laws, anti-money laundering regulations, and data protection laws of the UAE. You must not use the Site to engage in any fraudulent, deceptive, or illegal activities.
Provide any information that is false, inaccurate, or misleading when filling out forms or communicating with us. You agree to submit only information that pertains to yourself (or someone you have legal authority to represent) and to ensure all personal, financial, and property details are correct and up to date. You will be liable for any consequences (including loan denials or delays) that result from the submission of incorrect or incomplete information.
Attempt to interfere with the operation or security of the Site. This includes refraining from introducing viruses, malware, or any other harmful code, and not engaging in any activity that disrupts the performance or integrity of our network and services. You agree not to bypass or attempt to defeat any security measures we have put in place to protect the Site.
Use any automated system (such as bots, scrapers, or spiders) to access the Site or collect data from it without our prior written permission. You also agree not to engage in any activity that imposes an unreasonable or disproportionately large load on our infrastructure.
Copy, reproduce, modify, distribute, or create derivative works of any content from our Site without our express written consent, except as allowed under Intellectual Property provisions below. You should not remove or obscure any copyright, trademark, or other proprietary notices from content accessed on the Site.
Engage in any harassing, defamatory, abusive, threatening, or harmful conduct or content toward our company, our employees, other users, or any third parties. Respectful and lawful behaviour is expected on any interactive portions of our platform (such as comments or forums, if available).

We reserve the right to investigate and take appropriate legal action against any violation of these rules. This may include reporting misconduct to law enforcement or terminating your access to the Site.

Mortgage Applications and Broker Role

Prime Rate Hub’s platform allows you to submit preliminary information or an application for the purpose of seeking a mortgage loan from third-party lenders. By submitting a mortgage inquiry or application through our Site, you acknowledge and agree to the following:

Accuracy of Information: You must provide complete and accurate details about your financial situation, employment, assets, liabilities, and any other information requested. We or the lenders may require additional documentation (such as identification documents, salary certificates, bank statements, or property documents) to process your request. Delays or refusals may occur if required information is missing or cannot be verified.
No Guarantee of Approval: Submitting an application or using our service does not guarantee that you will be offered a loan or receive any particular terms. All mortgage loan approvals, interest rates, and terms are determined solely by the lending institutions based on their internal criteria (such as creditworthiness, income, property evaluations, loan-to-value ratios, and regulatory requirements). We do not have the authority to approve or commit to any loan—our role is limited to facilitating your interaction with lenders.
Intermediary Role: Prime Rate Hub acts as an independent intermediary (broker) connecting you with potential lenders. We do not make credit decisions and we do not represent any single bank or lender. Any loan agreement that results from our service will be directly between you and the chosen lender. We do not assume liability for the lender’s decisions, actions, or terms.
User Responsibility for Commitments: If you accept a mortgage offer through our platform, you are solely responsible for meeting all obligations of that loan. This includes making timely mortgage payments, paying interest and any applicable fees, and complying with the loan’s terms and conditions. Even if the value of the property or the market conditions change, your obligation to repay the borrowed amount in full (with interest, if applicable) remains in effect.
Taxes and Additional Costs: You are responsible for any taxes, government fees, registration costs, or other charges that may arise from obtaining or registering the mortgage loan. Prime Rate Hub is not responsible for informing you of these obligations beyond the standard disclosures; it is your duty to understand and fulfill all financial commitments tied to your mortgage.
Indemnity for False Information: You agree that if you provide false, misleading, or incomplete information in a mortgage application or related forms, you will indemnify and hold Prime Rate Hub harmless from any resulting damages, losses, or legal claims. This means you will reimburse us for any costs or liabilities incurred due to claims from lenders or other third parties caused by inaccuracies in the information you provided.

Intellectual Property

All content and materials available on the Prime Rate Hub Site, including but not limited to the website design, text, graphics, logos, images, audio clips, software, and underlying code, are the intellectual property of Prime Rate Hub or its content suppliers. These are protected by copyright, trademark, and other intellectual property laws. Prime Rate Hub retains all rights, title, and interest in and to its content.

Permitted Use: We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and its content for your personal, non-commercial purposes only. You may view, download, and print content from the Site for your personal use when seeking information or services from Prime Rate Hub.
Prohibited Use of Content: You may not reproduce, distribute, modify, publish, transmit, display, perform, license, create derivative works from, sell, or otherwise exploit any part of our content for any commercial purpose without our prior written consent. This includes scraping or framing any content, or using any trademarks, service marks, or logos displayed on the Site without authorization.
Trademarks: “Prime Rate Hub” and our logos, slogans, or any product and service names we provide may be trademarks of our company in the UAE and other jurisdictions. You are not granted any right or license to use any trademarks (whether owned by us or by third-party partners) without the prior written permission of the respective owner. Unauthorized use of our trademarks is strictly prohibited.
User Contributions: If our Site allows you to post or submit any content (such as reviews, comments, or feedback), you retain ownership of your content. However, by submitting content, you grant Prime Rate Hub a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display that content for the purpose of operating or promoting our services. You represent that you have all necessary rights to the content you submit and that it does not infringe on the rights of any third party. We reserve the right to remove any user-submitted content that violates these Terms or is otherwise objectionable.

Third-Party Links and Resources

Our Site may contain links to third-party websites or resources, such as links to partner banks, informational articles, or government services. These links are provided for your convenience and do not imply endorsement or verification of the content, products, or services on those third-party sites.

No Responsibility for Third Parties: Prime Rate Hub has no control over the content or practices of third-party websites. We do not accept responsibility for any loss or damage that may arise from your use of third-party websites. If you choose to follow a link to any external site, you do so at your own risk. We recommend that you review the terms and privacy policies of any third-party sites you visit.
Third-Party Services: Any dealings you have with third parties (including lenders or other service providers) found through our Site are solely between you and that third party. Prime Rate Hub is not responsible for any issues arising from those interactions or transactions. For example, if you click on a bank offer and proceed to apply with that bank, any dispute or issue that arises would be between you and the bank, not us. We will, however, do our best to work with you and the lender to facilitate a smooth process.

Disclaimer of Warranties

Use at Your Own Risk: While we strive to provide accurate and up-to-date information on mortgage rates, products, and guidelines, Prime Rate Hub provides the website and all content and services “as is” and “as available,” without any warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties (express, implied, or statutory) regarding our Site and services, including but not limited to any implied warranties of accuracy, reliability, completeness, merchantability, fitness for a particular purpose, title, and non-infringement.

Specific acknowledgments you agree to include:

We do not guarantee that the information on our Site (including interest rates, loan terms, calculators, or editorial content) is error-free, complete, or current. Mortgage rates and terms are subject to change at any time by lenders and may not be updated on our Site immediately. Any reliance on the material presented is at your own discretion.
We do not warrant that the Site will be uninterrupted, secure, or free of errors, viruses, or other harmful components. While we take security seriously and aim for high availability, we cannot promise that access will always be continuous or flawless.
No advice or information (whether oral or written) obtained by you from Prime Rate Hub or through the Site shall create any warranty or guarantee not expressly stated in these Terms. We are not providing legal, financial, or investment advice through our Site; all information is for general informational purposes to assist your decision-making.

Limitation of Liability

To the maximum extent permitted by applicable law, Prime Rate Hub and its employees, officers, agents, and affiliates will not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages that result from your use of (or inability to use) the Site or our services. This includes any loss of profits, loss of data, loss of business opportunities, or other intangible losses, even if we have been advised of the possibility of such damages.

Examples of situations where we are not liable include (but are not limited to):

Outcome of Mortgage Applications: We are not responsible for any denial of a loan application or unfavourable loan terms you might receive from a lender. The final decision on any mortgage application rests with the lender, and we cannot control or guarantee the outcome.
Decision Making: Any actions you take based on information on our Site (such as choosing a particular mortgage product or financial strategy) are done at your own risk. We shall not be liable for the results of your decisions, and you are encouraged to seek professional advice tailored to your circumstances.
Third-Party Acts or Omissions: We are not liable for the conduct, errors, or omissions of any third parties, including banks, credit bureaus, other brokers, or external websites. If a lender fails to fulfil a commitment or if there are issues in the closing process of a loan, those are outside our control and responsibility (aside from our duty to facilitate communications).
Technical Issues: We are not responsible for any damage to your computer system, loss of data, or any other harm that results from accessing or using our Site or downloading any content. You are responsible for using appropriate measures (like updated antivirus software and maintaining backups) to protect your devices and data.
Force Majeure: Prime Rate Hub shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, such as internet outages, cyberattacks, government restrictions, natural disasters, or any other force majeure events.

If, notwithstanding the foregoing, Prime Rate Hub is found to be liable to you for any damage or loss arising out of or in any way connected with your use of this Site or our services, our liability shall in no event exceed the amount of fees (if any) you have paid to us for services in the six months immediately preceding the event giving rise to the claim. Where no fees have been paid (for example, if you used only our free services or informational content), our liability will be zero to the fullest extent allowed by law.

Some jurisdictions do not allow the exclusion or limitation of certain liabilities, so the above limitations may not apply to you to the extent prohibited by law. In such cases, our liability will be limited to the minimum extent permitted by applicable law.

Indemnification

You agree to indemnify and hold harmless Prime Rate Hub and its officers, directors, employees, and agents from and against any and all claims, liabilities, losses, damages, expenses, or demands (including reasonable attorneys’ fees) arising out of or related to: (a) your use or misuse of our Site or services; (b) any violation of these Terms by you; (c) any breach of the representations, warranties, and covenants made by you (for example, if you provide false information or violate a law using our service); or (d) your infringement of any intellectual property or other rights of any third party.

We reserve the right, at our own expense, to assume the exclusive defines and control of any matter otherwise subject to indemnification by you. If we do so, you agree to cooperate with our defines of such claim. This indemnification obligation will survive any termination of your relationship with Prime Rate Hub or use of our services.

Termination and Suspension

Termination by Us: We may, at our discretion, suspend or terminate your access to the Site and our services (including any user account) at any time without prior notice if we believe you have violated these Terms or engaged in conduct that is unlawful or potentially harmful to us or others. We may also terminate the use of our Site or services for other reasons, such as discontinuing the service offering.

Effect of Termination: Upon termination of your access, your right to use the Site will immediately cease. The provisions of these Terms that by their nature should survive termination (such as intellectual property rights, disclaimer of warranties, limitation of liability, indemnification, and governing law) will continue to apply even after termination.

Termination by You: You may stop using our Site or services at any time. If you have a registered account, you can request to close your account by contacting us at info@primeratehub.com. Closing an account will not relieve you of any obligations or liabilities you incurred prior to termination (for example, if you have an ongoing loan application or have entered into a loan agreement via a referral from our platform, you must handle those responsibilities with the respective lender).

Changes to Terms

Prime Rate Hub may update or revise these Terms of Use from time to time. If we make material changes, we will post the revised Terms on this page and update the “Last Updated” date. In some cases, we might also notify you through other means (such as by email or a notice on our homepage) about significant changes. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms. It is your responsibility to review this page periodically to be aware of any modifications. If you do not agree to the revised Terms, you should discontinue use of the Site and services.

Governing Law and Dispute Resolution

These Terms of Use and any dispute or claim arising out of or in connection with the Site or services (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Arab Emirates. As a UAE mainland company, we operate under UAE federal laws and applicable local Emirate laws.

In the event of any controversy or dispute between you and Prime Rate Hub arising out of or relating to this agreement or the use of our services, the parties shall first attempt to resolve the dispute amicably through negotiations in good faith. If we are unable to resolve the dispute informally, then subject to any applicable laws mandating a specific resolution forum, you agree to submit to the exclusive jurisdiction of the courts of the United Arab Emirates for the resolution of any legal claims. We and you both agree that any legal proceedings will be conducted in English (or Arabic if required by the court, with official translations as needed) and that we will each bear our own respective costs of litigation, subject to the court’s final decision on costs.

Miscellaneous Provisions

Entire Agreement: These Terms of Use, together with our Privacy Policy and the Disclaimers below, constitute the entire agreement between you and Prime Rate Hub regarding your use of our website and services. They supersede any prior agreements, communications, and understandings, whether written or oral, relating to the subject matter.
Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of the Terms will remain in full force and effect. The invalid or unenforceable portion shall be interpreted in a manner consistent with applicable law to reflect, as closely as possible, the original intentions of the parties.
No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Prime Rate Hub.
Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. These Terms will inure to the benefit of and be binding upon each party’s permitted successors and assigns.
Contact Information: If you have any questions or concerns about these Terms of Use, you may contact us at info@primeratehub.com. Additionally, if you need to send any formal notices or legal claims, you should send them in writing to the contact address provided on our website (if applicable) and via email for faster response. We will communicate with you using the contact information you have provided, which you agree is valid for receiving communications.

Last Updated: May 2025